Refund Policy

Last updated: March 2026

1. General Refund Policy

Refund eligibility depends on the fare rules and cancellation policies of each service provider. Thabat Travel processes refunds in accordance with these provider-specific policies.

2. Flights

  • Refundable Tickets — Can be cancelled for a refund minus any airline penalty fees and our service fee.
  • Non-Refundable Tickets — Cannot be refunded. Some airlines may offer credit for future travel.
  • Processing Time — Flight refunds are typically processed within 7–14 business days after airline confirmation.

3. Hotels

  • Free Cancellation — Bookings marked "Free Cancellation" can be cancelled before the deadline shown at the time of booking at no charge.
  • Non-Refundable Rates — These rates are cheaper but cannot be refunded or modified.
  • No-Show — Failure to check in on the booking date will result in a full charge.

4. Tours & Activities

  • Most tours can be cancelled up to 24 hours before the start time for a full refund.
  • Some tours and activities may have different cancellation windows. The specific policy is shown on each tour page.
  • No refund is available for missed tours or late cancellations.

5. Visa Services

  • Visa service fees are non-refundable once the application has been submitted to the embassy or consulate.
  • If the visa is denied, government fees may be refundable depending on the embassy's policy.
  • Cancellations before submission may be eligible for a partial refund minus processing fees.

6. Car Rental

  • Free cancellation is available up to 48 hours before pick-up for most bookings.
  • No-show or late cancellation will result in a charge as per the rental provider's policy.

7. Service Fees

Thabat Travel service fees (booking fees, processing fees) are generally non-refundable. Specific exceptions may apply on a case-by-case basis.

8. How to Request a Refund

  1. Log in to your account and go to My Bookings.
  2. Select the booking you wish to cancel.
  3. Follow the cancellation process and review the refund amount.
  4. Alternatively, contact our support team via the Contact page.

9. Refund Method

Refunds are processed to the original payment method. Credit card refunds may take 5–10 business days to appear on your statement depending on your bank.

10. Disputes

If you disagree with a refund decision, please contact our support team. We will review your case and respond within 5 business days.